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Coronavirus Information

Safety is our highest priority

The health and safety of our customers and our team is Vitality’s top priority. Our warehouse employees are screened daily as a safety precaution when they arrive for their shifts and there is a dedicated team established to sanitize high traffic areas, surfaces, and to enforce social distancing rules. It is already a general practice for our packers to wear gloves. Additionally, our oils are bubble wrapped and jewelry individually packaged so they are protected from damage. Given these added layers of protection, you can rest assured that your products are protected and safe!

Are there delays with shipment?

Our warehouses are operating normally however your package may experience delays with UPS and FedEx services. Our operations team is monitoring the situation and will inform you of updates directly from the carriers. Please refer to your package tracking information to receive the current status of your package.

Currently, international shipments via UPS/FedEx services are expected to have delays up to 2 - 4 weeks. It has been brought to our attention that the availability of cargo planes have significantly declined. As a result, all exports are being grounded longer than usual across all businesses.

Currently the United States Postal Service is operating with a delay up to 5 days. Learn more about USPS expected delivery changes here.

We stand committed

Taking care of our health & wellness community is at the center of everything we do. As the novel coronavirus (COVID-19) continues to impact our communities, we are vigilant in monitoring this evolving situation. We believe spirit, unity and togetherness will be a strong force in getting through these uncertain times.

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