We are as excited as you are about your purchase. Your merchandise will be processed within 24 hours from your order date via standard shipping through UPS. For orders in the U.S. and Canada, you will receive your merchandise in 5-8 business days. For international orders, allow 7-12 days for delivery.
Note: Shipping times may vary during high volume order periods (i.e. holidays, sales promotions etc…) **Business days are Monday - Friday, excluding federal holidays within the United States.
Vitality Extracts offers free shipping (US/CA only) for all orders $60.00 and up. Your total shipping charges will be as follows.
Note: Shipping times may vary during high volume order periods (i.e. holidays, sales promotions etc…). International shipments does not include delays due to customs.
If you have a Vitality Extracts account. Just simply log into your account and select the order you want to track. If you order has shipped a tracking number should be available. If you do not have a Vitality Extracts account, please contact customer service using our contact form.
Duties and taxes are charges that are calculated by Customs using detailed information of the goods in your shipment. The duties and taxes are collected when you retrieve your package in your destination country.
You the receiver will pay for Customs charges prior to delivery. Vitality Extracts will not be charging you this fee. The payment you make with Vitality Extracts is separate from what your country wishes to tax you. This fee will be calculated on your country’s own regulations concerning imported goods.
You may return items within 14 days from delivery for store credit if you are not satisfied with your purchase. This includes broken jewelry and defective diffusers within 14 days of delivery.
All merchandise purchased through a promotion (for example: discounts, rewards points) will be store credited at the value purchased.
Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at (844) 429-6580 M-F 9am-6pm (PST) or submitting a request. Our automated processes fill orders in less than 24 hours, so the time window for changes or cancellations is very short.
The best way to contact us is by submitting a contact form or calling us at (844) 429-6580 M-F 9am-6pm (PST)
Vitality Vibes is our exclusive loyalty rewards program that allows you to earn 'Vibes' (points) on Vitality Extracts purchases.
As a way to show our appreciation for choosing our store, we reward you for every dollar you spend. When your account reaches 500 vibes, you can redeem your first reward!
For more information, please visit our loyalty rewards page
Taking care of your products is an important part of maintaining its use. To clean, just detach the tank, rinse it out with 50/50 water to vinegar mixture to wash off any residue. Use cotton swabs and rubbing alcohol to clean the actual unit, avoid any cleaners that would damage electrical components.
Caution: To ensure the safe use of the product, the diffuser will automatically shut off after 2 hours of continuous use. If mist becomes thinner, please replace the sponge filter.
We are sorry to hear that your car diffuser is not working properly. Please review these troubleshooting steps before contacting us:
Generation 1 & 2 Car Diffusers
Capsule USB Car Diffuser
Still not working after these steps? If it has been less than 14 days since you received your product, please contact us immediately. To better help us, please provide a photo or video will help us resolve your issue much quicker.
Subscriptions can be canceled at anytime. If you wish to cancel or change your subscription you can log into your Vitality Extracts account to make the changes or contact our customer service team using the contact form.
If a subscription was recently processed we may not be able to cancel the shipment before it ships.